Frequently Asked Questions

Everything you need to know about Kēr - refills, formulas, subscription and more. Can't find your answer? Write to us any time.

97% of the ingredients in our formulas come from natural sources — for products that are gentle on your skin and on the planet.

Aluminium is infinitely recyclable and has a far lower environmental impact than plastic. It protects the formula better and keeps single-use plastic out of your bathroom.

Yes. All our aluminium cans are completely BPA-free, for the safety and purity of every formula.

Absolutely. Keep your dispenser, swap in a new aluminium can when it's empty — no pouring, no mess, no single-use plastic.

Receive your refills automatically, at the frequency you choose. You can modify, skip, pause or cancel your subscription at any time.

We use only the ingredients a formula needs to work — with full transparency about every one of them. No hidden ingredients, no misleading claims.

Yes. All Kēr products are 100% vegan and cruelty-free. We never test on animals and use plant-based ingredients.

Sustainability is central to everything we make: 97% natural origin, vegan, cruelty-free, and refillable by design. Our COSMOS NATURAL certification is in progress.

No. Our formulas are free from harsh sulfates like SLS and SLES. We use a gentler, coconut-derived cleansing base (Sodium Coco-Sulfate) that cleans effectively while staying kind to your skin and hair.

You'll find the complete INCI list for each product on its individual product page. We believe in full transparency about what goes into our formulas.

pH measures acidity or alkalinity. The right balance helps maintain your skin's protective barrier and keeps hair healthy. Our products are formulated with the optimal pH for each use.